Privacy Policy

Supplementary Privacy Notice 

This notice is to inform you of how [insert name and registered address] may collect, use, and share information relating to your use of the MSD e-commerce platform (called your “personal information” or your “information” in this notice).

Types of personal information collected  

The data that we collect and process is information about veterinarians, wholesalers and distributors.

We may collect the following personal information:  

  • Contact details including your name, address and telephone number
  • Email address and mobile phone numbers
  • Payment information
  • Browsing and purchase history
  • Device IDs and IP addresses

How we use your data: 

We use your information to help supply our products to you using the MSD e-commerce platform.  We may also use your information to provide information about our products and services, including promotional activities that may be of interest to you. Additionally, we use this information to comply with all legal and regulatory obligations.  

Our legal basis to process this information includes:  

  • where use of your personal information is necessary to provide our services to you in accordance with the terms of use applicable to the MSD e-commerce platform
  • with your consent (for example, where you opt-in to marketing communications)
  • our legitimate business interests or as necessary for a legal obligation to which we are subject (for example, where we have to retain certain records for tax or regulatory purposes)   

Other uses may also include some of the following: 

  • Market research  
  • Customer communication  
  • Segmentation and preferences for tailored communications

Sharing your information: 

MSD is a subsidiary of Merck & Co., Inc., Kenilworth, NJ, USA. We may share your information among MSD affiliates and will do so in accordance with our Privacy Policy. Your personal information may also be passed to other organisations for them to use. 

A copy of our privacy policy can be found by visiting the following: https://www.msdprivacy.com/th/en/

Retention: 

Where we have had an interaction with you, this will be retained for 6 years after our last interaction. Information may be retained for longer if we have a legal or regulatory obligation or where we have a legitimate interest to do so.

Your rights: 

Subject to restriction in applicable law, you have certain rights with respect to your personal information, such as, a right of access, correction, restriction of use, deletion, and portability.  

If you object to MSD processing your data, we will cease collecting and using your personal information; doing so will limit our ability to interact with you. MSD may still be required to process certain personal information about you in order to meet our legal or regulatory obligations.  

If you choose to exercise your data protection rights you can submit a request.  Please contact us at the following email address: MSD_privacy_office@msd.com.